Returns & Exchanges
At The Horse, we want you to be completely satisfied with your purchase. If your leather goods or timepieces aren't quite right, you can return them within 30 days of delivery for a refund or store credit.
1
Check Eligibility
Ensure your items are in their original, unused condition with all protective packaging and tags intact.
2
Initiate Your Return
Visit our online returns portal with your order number and email address to select the items you wish to send back.
3
Pack and Post
Securely package your items and attach the provided shipping label or address it to our warehouse facility.
4
Processing and Refund
Once our team receives and inspects your return, we will process your refund or credit note within 5-7 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing